Contact Cthulhu for America

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FAQ

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How long do I have to report a problem with my order?
You must submit claims for misprinted, damaged, or defective items within 30 days of receiving the product. For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date.
What if I provided the wrong shipping address?
If an insufficient address is provided, the shipment will be returned to our facility. You will be responsible for reshipment costs after confirming an updated address with us.
Do you offer refunds for change of mind?

Generally, we do not offer refunds for buyer’s remorse. However, customers in Brazil have 7 days from receiving the item to contact our Customer Service if they regret their purchase. Size exchanges or returns may be offered at our discretion and at the customer’s expense for other locations.