Refund and Returns Policy

At Cthulhu for America, we strive to provide high-quality products to our customers. We partner with Printful for our print-on-demand services. Please read our return policy carefully:

  1. Misprinted, Damaged, or Defective Items
    • Claims must be submitted within 30 days of receiving the product.
    • Please submit a problem report with details and photos of the issue.
    • Claims deemed to be our error will be covered at our expense.
  2. Lost Packages
    • Claims for lost packages must be submitted within 30 days of the estimated delivery date.
  3. Return Address
    • All returns should be sent to the Printful facility address provided.
    • Unclaimed returns will be donated to charity after 30 days.
  4. Wrong Address
    • If an insufficient address is provided, the shipment will be returned to Printful.
    • You will be responsible for reshipment costs after confirming an updated address.
  5. Unclaimed Shipments
    • You will be liable for reshipment costs of unclaimed orders returned to Printful.
  6. Non-Returnable Items
    • Sealed goods, such as face masks, cannot be returned due to health and hygiene reasons.
    • These items will be disposed of if returned and are not eligible for reshipping.
  7. Customer-Initiated Returns
    • We do not offer refunds for buyer’s remorse, except for customers in Brazil (see below).
    • Size exchanges or returns may be offered at our discretion and your expense.
    • Please contact us before returning any products.
  8. Special Provision for Customers in Brazil
    • If you regret your purchase, contact our Customer Service within 7 days of receiving the item.
    • Provide a picture of the unused item for evaluation.
    • Refunds will not be possible if the product shows signs of use or damage.
  9. EU Consumer Rights
    • According to EU Directive 2011/83/EU, the right of withdrawal may not apply to: a. Goods made to consumer specifications or clearly personalized. b. Sealed goods unsealed after delivery that are unsuitable for return due to health protection or hygiene reasons.
  10. Governing Language
    • This policy shall be governed and interpreted in accordance with the English language, regardless of any translations.

We reserve the right to update or modify this return policy at any time without prior notice. If you have any questions about our return policy, please contact us at [your contact email].

Last updated: July 1, 2024